Freightcom
Job description Freightcom offers small, medium, and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge. Freightcom was founded in 2010 with a specific focus on the small parcel and low-volume LTL sectors. Since then, we have rapidly grown Freightcom into a world-class technology company offering innovative solutions with freight transportation services. Our unique blend of transportation expertise, market focus on the shipping and freight industries, and our superior technology platform have empowered us to continuously improve and innovate shipping solutions that are game-changing for customers. As a member of the Freightcom Cloud and Infrastructure Services vertical you will work with your team maintaining highest quality of service for Internal and External stakeholders of Freightcom. Using standard documentations and your own knowledge you will be responsible for uptime of business-critical services. Using IT Service Management best practices, you will respond to incidents, service requests, manage/execute changes, and triage service queues. Responsibilities may include: Troubleshooting technical issues. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Essential: Bachelor's degree in Computer Science, Information Systems or similar relevant degree Familiarity with Linux Hands on experience with MySQL Strong problem solving and communication skills Excellent customer service skills. Strong analytical and problem solving. Strong written, verbal, and interpersonal communication skills are essential for conversing with other technicians, clients, and managers. Ability to work in a strong team environment as well as independently. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹1,000,000.00 per year Benefits: Paid time off Work from home Application Question(s): Will you be willing to work between 6:30 PM till 02:30 AM (IST)? Are you Ok to work as Independent Contractor? How soon are you available to start this role? What is your expected annual salary? Experience: Java: 2 years (Required) Overall IT: 1 year (Required) MySQL: 2 years (Required) Work Location: Remote
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