ACE HIRING SOLUTIONS
HIRING FOR INSULET – VOICE PROCESS Location: Thane Date of Joining: Immediate Job Title: Sr. Customer Service Representative – Insulet Voice Process Salary: Up to 38,000 Net Take Home Employment Type: Full-Time (Immediate Joiners Preferred) Working Days: 5 Days Working | 2 Rotational Week-Offs Shift Timing: 24/7 Rotational Shifts HSC / Graduate Minimum 6 months international BPO experience (Voice Process preferred) Strong verbal communication skills in English Comfortable working in 24/7 rotational shifts Roles & Responsibilities: Handle inbound customer calls professionally and efficiently Assist customers with product-related queries, account details, and issue resolution Provide accurate information as per company guidelines Ensure high levels of customer satisfaction and first-call resolution (FCR) Maintain call quality standards and compliance requirements Document customer interactions accurately in CRM systems Meet KPIs such as AHT, Quality Score, CSAT, and Productivity targets Escalate complex concerns to the appropriate team when required Follow data security and confidentiality protocols
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