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Customer Support Executive
BookLeaf Publishing Position Title: Customer Support Executive Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Job Type: Full-time About BookLeaf Publishing At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors across India and globally. We publish over 1,200 books every month and have a catalog of 22,000+ titles. Our innovative approach to publishing was featured on Shark Tank India Season 4, showcasing our scalable and impactful business model. We are a fast-growing, process-driven company that believes in ownership, accountability, and continuous improvement. Job Overview We are looking for a proactive and empathetic Customer Support Executive to serve as the primary point of contact for our authors. The ideal candidate should be solution-oriented, patient, and passionate about delivering an exceptional customer experience. Key Responsibilities1. Author Communication Handle author queries via email, phone calls, and chat in a professional and timely manner. Provide accurate information regarding publishing packages, timelines, and services. Maintain a polite, calm, and solution-driven approach in all interactions. 2. Issue Resolution Address and resolve author concerns efficiently. Coordinate with internal teams (design, editing, operations, tech) to ensure quick resolution of issues. Escalate complex cases to senior management when necessary. 3. Process Coordination Ensure smooth onboarding of new authors. Track project progress and proactively update authors on timelines. Maintain detailed records of communication and status updates in CRM systems. 4. Relationship Management Build strong relationships with authors to enhance satisfaction and retention. Gather feedback and share insights with management for process improvements. 5. Documentation & Reporting Maintain daily reports of queries handled and issues resolved. Ensure all communication is properly documented for internal tracking. Required Skills & Qualifications Bachelor’s degree in any discipline. 0–3 years of experience in customer support / client servicing (Publishing industry experience is a plus). Excellent verbal and written communication skills (English & Hindi preferred). Strong problem-solving and conflict-resolution skills. Basic understanding of CRM tools and Google Workspace. Ability to work in a fast-paced environment with deadlines. Key Competencies Empathy & Patience Strong Communication Skills Accountability & Ownership Attention to Detail Team Collaboration Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Leave encashment Paid sick time Work Location: In personDelhi, Delhi (Remote) -
Online English Teacher
Planet Spark "Online English Tutor – PlanetSpark (Work From Home | Flexible Hours) Pay: ₹3.6 – ₹4.8 LPA Location: Remote (Work From Home) About PlanetSpark PlanetSpark is revolutionizing how children build communication, public speaking, and English fluency skills. With 500,000+ students across 13 countries, our platform empowers kids to speak and write confidently through fun, interactive, and tech-driven online classes. If you love teaching, storytelling, and inspiring young minds, PlanetSpark gives you the opportunity to teach from home and make a global impact. Role Overview We’re looking for passionate English Tutors to join our growing network of educators. As an Online English Teacher, you’ll conduct engaging demo and live sessions with students from India, the Middle East, the US, and Canada. You’ll use PlanetSpark’s world-class digital curriculum to teach spoken English, creative writing, grammar, and presentation skills—turning every class into an exciting learning experience. Key Responsibilities Conduct demo sessions to help parents and students experience PlanetSpark’s teaching style. Deliver regular online English classes as per the curriculum and teaching methodology. Track each learner’s progress, provide feedback, and ensure visible improvement in communication skills. Make sessions interactive and enjoyable, helping students build confidence while learning. Communicate effectively with parents to discuss progress and address queries. Maintain punctuality, professionalism, and adherence to teaching schedules. What We’re Looking For Excellent command of spoken and written English. Strong communication, presentation, and interpersonal skills. Prior experience as an English tutor, language trainer, soft skills coach, or online teacher is preferred. Fresh graduates with a BA or MA in English are also welcome. Comfortable using laptops, webcams, and digital teaching tools. A reliable Wi-Fi connection and availability for 3–4 hours per day, 6 days a week (including weekends). Why You’ll Love Working at PlanetSpark 100% remote teaching opportunity – teach from the comfort of your home. Flexible schedule – choose shifts that fit your routine. Teach international students and gain exposure to diverse learners. Competitive earnings with performance-based incentives. Continuous teacher development and upskilling programs. Be part of a fast-growing global EdTech brand redefining how English and communication are taught. Available Shifts (Choose What Works for You) 3 pm – 10 pm IST (India students) 6 pm – 11 pm IST (India / UAE students) 10 pm – 2 am IST (US / Canada students) 4 am – 8 am IST (US / Canada students)" Job Type: Part-time Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Flexible schedule Work Location: RemoteWork from home (Remote) -
Analyst, Geo Analytics, India – X Delivery
Boston Consulting Group Locations: Gurgaon | Bengaluru Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG X is BCG's premier data science and advanced analytics capability with 1000+ data scientists, engineers, and analysts globally. Within BCG X, our X.Delivery Teams are our hybrid client-facing/consulting-support that leverages available tools and code bases to deliver powerful and specialized insights that help our clients tackle their most pressing business problems. We partner with BCG case teams and practices across the full analytics value chain: framing new business challenges and problems, designing and executing innovative analytical solutions, and interpreting findings for our clients. Geo Analytics is a sub-team in X.Delivery with expertise in geospatial analytics and tools. Our 35+ member team is a global resource, working with clients in every BCG region and in every industry area. It is a core member of a rapidly growing analytics enterprise at BCG - a constellation of teams focused on driving practical results for BCG clients by applying leading edge technologies.As an Analyst in Geo Analytics, you will be solving a variety of location-based analytical problems for our clients. You will utilize your knowledge of geospatial data and analytics while using a variety of tools such as Geographic Information Systems (GIS), Python, and visualization/analytical platforms (ex. Tableau, Alteryx). You will leverage a range of techniques such as geospatial clustering, network analysis, location-based optimization and predictive analytics/modeling. What You'll Bring Undergraduate degree in a field linked to business analytics, statistics or geo-statistics, economics, operations research, applied mathematics, computer science, engineering, or related field is required; advanced degree is preferred 1-3 years of relevant work experience in Geo Analytics with advanced degree preferred Relevant degree in geospatial related field such as: Geography, Remote Sensing, Urban Planning, Statistics/Geo Statistics, Applied Mathematics, or Computer Science Previous experience working in a global organization or professional services firm is preferred Data management skills (e.g. data modeling, data integrity QA/QC, database administration) GIS software such as ESRI ArcGIS, QGIS, CART Data science programming/coding in Python and/or R Descriptive statistics and statistical methods (e.g. correlation, regression, clustering, etc.) with applications in machine learning Exposure to BI/Data visualization platforms such as Tableau, Power BI, etc. Handling, processing, and deriving insights from remotely sensed data preferred Who You'll Work With You will work with various teams on client projects. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.Gurugram, Haryana (Remote) -
Global Product Analyst
Boston Consulting Group Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As an HR Senior Product Analyst within BCG’s HR IT Systems Group, you will play a key role in the global implementation of our vendor management and external workforce system i.e. SAP Fieldglass. Working closely with the Transformation Product Owner, you’ll act as a functional expert, collaborating with cross-functional teams to support requirements, analyze, design, and implement system solutions that align with business goals and compliance standards. You will help translate business objectives into scalable system solutions that support global contingent workforce and services procurement processes. You'll collaborate with Product teams, IT colleagues, and HR stakeholders globally to continuously improve Fieldglass’ ability to meet evolving business needs in external workforce management. You will also contribute to the strategic roadmap for Fieldglass, enabling more effective engagement of contingent labor and services procurement while enhancing user satisfaction and data-driven insights. Among your responsibilities, you will: Gather and document global and regional business requirements Support design workshops and process mapping sessions Translate functional requirements into detailed configuration specifications Support system integrations with Workday, SAP S4HANA, and Coupa Coordinate and support User Acceptance Testing (UAT) and SIT Validate data migration and perform reconciliation activities Assist in preparing deployment documentation and hypercare support Maintain comprehensive functional documentation What You'll Bring 5–8 years in HR systems, VMS, procurement systems, or business systems as business analyst or support role 2+ years Hands-on experience with SAP Fieldglass in an analyst or support capacity is required Experience participating in at least one SaaS implementation preferred Bachelor’s degree required Strong background in HR operations, especially around contingent workforce or vendor management Proven experience gathering, documenting, and translating business requirements into system specifications Skilled in creating functional documentation and understanding technical implications of proposed changes Strong problem-solving and analytical skills, with the ability to assess design changes from a system-wide perspective Excellent communication skills and ability to build partnerships with internal stakeholders Experience managing application configurations and executing thorough test plans Proficient in Excel and PowerPoint for reporting, analytics, and presentation Familiarity with data privacy practices, especially as they relate to external workforce data Experience in a global and agile working environment is preferred Knowledge of system integrations, especially with procurement platforms like coupa or HRIS systems like Workday is a plus Who You'll Work With Other members of the transformation team, including support teams Global HR, procurement, Finance and data stakeholders managing contingent labor, vendor relationships and payments. Agile delivery teams, including developers, QA, product owners, and change managers External partners like implementation partner, MSP and technical teams supporting SAP Fieldglass integrations Additional info YOU’RE GOOD AT In this global role, you will work with stakeholders, team members, and customers around the world. You should thrive in a dynamic, fast-paced environment and demonstrate a strong focus on stakeholder needs and user experience. Translating complex business requirements into actionable SAP Fieldglass requirements for technology teams (configurations, integrations, data etc.) Supporting the Fieldglass Product Owner in planning and delivering transformaton Supporting global template design and localization efforts Managing detailed documentation in a structured manner Demonstrating strong critical thinking skills when evaluating the broader impacts of system changes Working in fast-paced transformation environments Managing and prioritizing backlog items using tools like Jira, ensuring timely delivery through agile sprint cycles Staying up to date with SAP Fieldglass trends, releases, and best practices to recommend future improvements Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.Gurugram, Haryana (Remote) -
Customer Support Coordinator – AI Trainer
DataAnnotation DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a bilingual professional to join our team and teach AI chatbots. You will have conversations in both Hindi and English with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $22+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities (both in Hindi and English): Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in Hindi + English A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Note: Payment is made via PayPal. We will never ask for any money from you. #INDHIAR Job Type: Freelance Pay: From ₹1,971.58 per hour Work Location: RemoteGurugram, Haryana•Remote -
Capabilities & Insights Analytics Analyst – Healthcare Insights
McKinsey & Company Job ID: 107958 Gurugram Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place. YOUR IMPACT As a Capabilities & Insights Analytics Analyst, you will be responsible for delivering market intelligence analytics as a service while building deep expertise in Healthcare Insights (HI) analytics, methodologies, and underlying data concepts. You will join our Client Capabilities Network in the Gurugram office as part of the HI solution delivery team within the Social, Healthcare, and Public Entities (SHaPE) practice. In this role, you will become fluent in upstream data models and downstream visualization tools critical to producing high-quality outputs, while working in a team focused on driving improvements through automation and agentification (using GenAI) to increase efficiency and accelerate transition to steady state. At the same time, you will support and be accountable for client engagements, requiring strong project management and client communication skills as you collaborate with clients, consultants, and practice leadership. You will engage with frontline client teams across private equity, payer, provider, and public sector organizations, deploying HI proprietary assets after relevant training. The analytical assets you will deliver include market intelligence dashboards for analyzing historical and future market landscapes, payer financial reports to identify P&L opportunities, and claims-based analytics to understand utilization trends and benchmark costs by procedure, along with healthcare profit pool analyses. In practice, this includes working with private equity clients using market sizing, growth driver, and market hot-spotting tools to identify attractive markets for expansion, as well as supporting employer-based, individual, and government-sponsored payer clients with solutions across financial modeling, pricing and product design, and acquisition and retention. Over time, you will develop expertise in at least one healthcare vertical—payer, provider, or private equity—and contribute to building next-generation tools using advanced analytics, strengthening Healthcare Insights capabilities. You will also serve as a primary point of contact for scaling and innovating within specific assets or solutions. As part of a highly entrepreneurial team, you will continuously identify opportunities for improvement, including collaborating with the HI Leader to enhance the end-to-end solution delivery chain, introducing QA tools and processes, increasing automation, and recommending user-centric product enhancements aligned with the HI roadmap and evolving client needs. The Healthcare Insights (HI) team leverages healthcare data (payer, provider, and third-party data) and analytics to address some of the most pressing questions facing healthcare clients today, such as: “How do we manage the cost of care while improving quality?”, “How do we remain competitive in an evolving healthcare landscape?”, and “Who are the most vulnerable patients, and what interventions can better support them?” Our capabilities are foundational to multiple high-profile initiatives and central to the SHaPE practice in delivering organization-wide transformation programs for payers (public and private) and providers. Over the past four years, the practice has expanded to over 2,000 colleagues globally, bringing together healthcare experts, physicians, statisticians, analysts, engineers, and data scientists. McKinsey’s SHaPE fosters innovation through advanced analytics, user-centered design, predictive forecasting, and new product development. We are a community of entrepreneurs within McKinsey, using technology to drive meaningful client impact. Through self-service analytics, software-as-a-service solutions, strategic acquisitions, and a strong ecosystem of alliances, we are redefining what it means to work with McKinsey. YOUR GROWTH Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. YOUR QUALIFICATIONS AND SKILLS Bachelor’s degree in a relevant field 3+ years of experience in analytics (preferably healthcare analytics) and/or business intelligence Proficient in SQL and Excel, with demonstrated experience working with large datasets and applying data visualization, statistical analysis, and machine learning techniques Familiarity with Spark, Tableau/Power BI, R, and Python is a plus Understanding of process automation and GenAI-driven agentic solutions Strong analytical and problem-solving skills, with the ability to break down complex problems into structured, actionable insights Entrepreneurial mindset with a focus on continuous learning and team development Client service orientation and operational rigor, with the ability to perform in fast-paced, high-pressure environments Excellent communication skills, with the ability to adjust your style to suit different perspectives and seniority levels Please review the additional requirements regarding essential job functions of McKinsey colleagues. Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.Gurugram, Haryana (Remote) -
Sr. Data Analyst
Teknobloom Consulting Pvt. Ltd.Delhi (Remote) -
AI Prompt Engineer
Incrementors Web Solutions Pvt LtdDelhi (Remote) -
AI/ML Engineer
GEMTECH PARAS SOLUTIONS PVT LTDDelhi (Remote) -
Data Analyst- Executive
Capital Goods & Strategic Skill CouncilDelhi (Remote)
