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Quality Analyst
Wecredit ob Role - Quality Analyst Role Overview: The Quality Analyst plays a vital role in ensuring the call quality of the sales team when interacting with customers. This position involves auditing agent calls, providing feedback, maintaining quality scores, and developing strategies to enhance agent performance and efficiency. Key Responsibilities: 1. Call Auditing: o Review and evaluate recorded calls for adherence to quality standards. o Assess calls based on predefined criteria to ensure compliance and service excellence. 2. Feedback and Reporting: o Provide constructive feedback to agents based on call evaluations. o Generate and maintain quality score reports for individual agents and overall team performance. 3. Performance Improvement: o Identify areas for improvement in agent performance and call handling. o Collaborate with team leaders to implement training programs and development plans. 4. Quality Standards Maintenance: o Ensure that quality benchmarks are met consistently. o Update and refine quality assessment criteria based on evolving business needs. 5. Calendar Management: o Create and manage schedules for training sessions and quality review meetings. o Coordinate with relevant departments to ensure smooth execution of training programs. 6. Data Analysis: o Analyze quality metrics to identify trends and insights. o Develop action plans to address performance gaps and enhance overall call efficiency. 7. Collaboration: o Work closely with management and other departments to align quality initiatives with organizational goals. o Participate in team meetings to share insights and best practices. Skills: Attention to detail and commitment to quality. Ability to provide constructive feedback and coaching. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). This role is essential for ensuring that the sales team meets the company's quality standards while continuously improving customer satisfaction and operational efficiency. Job Types: Full-time, Permanent Work Location: In personSaket, Delhi, Delhi (Remote) -
Data Analyst Trainer
IFDA Institute Job Summary: We are seeking an experienced Data Analyst Trainer to deliver industry-oriented training in Data Analytics, Business Intelligence, and AI-driven analytics tools. The trainer will be responsible for teaching practical skills in Excel, SQL, Python, Power BI, and AI tools, mentoring students through real-world projects, and preparing them for corporate roles and interviews. Key Responsibilities: Training & Delivery Deliver classroom and/or online training in: Advanced Excel & Automation SQL & Database Analytics Python for Data Analysis Power BI & Dashboard Development AI tools for analytics (ChatGPT, Copilot, automation) Explain concepts with real-world business use cases. Conduct hands-on lab sessions and project-based learning. Curriculum Execution Follow and enhance the provided course curriculum. Design assignments, case studies, and mini-projects. Conduct regular assessments, quizzes, and practical evaluations. Student Mentorship Guide students in: Capstone projects Portfolio building (GitHub / dashboards) Resume & interview preparation Provide career guidance and performance feedback. Project & Internship Support Supervise live projects and internship-style simulations. Review dashboards, SQL queries, and Python scripts. Ensure students achieve job-ready competency. Content Development Update content as per industry trends (AI, Cloud, BI tools). Technical Skills Required: Advanced Excel (formulas, Power Query, VBA/automation) SQL (Joins, Subqueries, Window Functions) Python (Pandas, NumPy, Matplotlib/Seaborn) Power BI (DAX, data modeling, dashboards) Data Cleaning & ETL concepts Business Statistics & KPI frameworks AI tools for analytics & automation Preferred Skills: Cloud databases (BigQuery, AWS Athena) Tableau (optional) GitHub & portfolio building Data storytelling & presentation skills Experience Required: 2–5+ years of industry experience as: Data Analyst , Business Intelligence Analyst, Analytics Consultant 1+ year experience in training, mentoring, or teaching (preferred) Educational Qualification: Graduation in: Computer Science IT Statistics Business Analytics (Any graduate with strong analytics skills may apply) Soft Skills: Excellent communication & presentation skills Ability to simplify complex topics Strong mentoring & motivational ability Classroom & time management Problem-solving mindset Why Join Us? Work with industry-aligned curriculum Opportunity to shape future data professionals Exposure to AI-powered analytics training Career growth into Lead Trainer / Curriculum Head Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In personkalkaji, delhi
